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Refund policy

No returns unless the item is faulty.

DISCLAIMERS

At this time, orders placed online can be picked-up by hospital staff, or delivered to a current patient's room. We cannot ship items at this time.

lf your order was placed for a patient who has been discharged from the hospital, you will be notified and you will receive a full refund for your purchase.

Due to strict hospital safety protocols, once an order has left our gift shop, it cannot be returned. Exception will be made for defective merchandise.

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CONTACT US

Location

725 Welch Road

Main building, Ist Floor

Palo Alto, CA 94304

Phone: (650) 497-8596

Shop hours

Monday - Friday

9 a.m. - 5 p.m.

Saturday

10 a.m. - 4 p.m.

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Products

10" Brown Bear with SMCH Shirt

$15.00
12" Baby Girl Rocking Horse Musical

$35.00
12" Buddy

$18.00
12" Payton Poodle

$18.00